USER AGREEMENT WITH ERGOHIIR.EE STORE
Digitooted OÜ, registration code 14237303 (hereinafter referred to as the Service Provider) and a client who places an order in the ERGOHIIR.EE online store and identifies himself by entering his personal data in the order (hereinafter referred to as the Service User) entered in this Online Store. User Agreement (hereinafter referred to as the User Agreement).
1. ONLINE STORE
1.1 ERGOHIIR.EE (hereinafter referred to as the online store) is an online store created by the Service Provider through which goods are sold to the Service User.
1.2 ERGOHIIR.EE is a registered trademark owned by the Service Provider.
2. GENERAL PROVISIONS
2.1. When regulating their relations, the contracting parties are guided by the Law of Obligations Act and other laws and other legal acts of the Republic of Estonia, as well as the agreement in the User Agreement of the online store.
2.2. The Service Provider has the right to make changes to the offered service of the Online Store at any time.
2.3. The Service Provider has the right to unilaterally change the terms of the user agreement without the obligation to notify the Service User in writing by e-mail.
3. PRODUCTION AND PURCHASE
3.1 The goods presented in the online store are usually in stock. The availability of goods presented in the online store may change due to technical problems in the warehouse or in the programs of the online store.
3.2 If the product is not available and the order cannot be fulfilled, an employee of the online store will contact the user and offer a possible new delivery date or replacement of the product with another equivalent product of the same price and quality, or return the money. The money will be returned to the user of the service immediately, but no later than within 14 days after placing the order.
3.3 The product images shown are for illustrative purposes only and may differ from the actual product. Product descriptions in the online store may be incomplete and contain unintentional errors.
3.4 The goods offered in the online store are sold to both individuals and legal entities.
3.5 The user of the service confirms that he is over 15 years old.
3.6 The Service User selects the desired goods and undertakes to enter the data necessary for placing an order (last name, first name, contact phone number, e-mail address, delivery address, postal code) and pays for the goods through the Internet bank, prepayment or installment invoice.
3.7 The user of the service undertakes to provide reliable data when placing an order. The Contractor is not responsible for non-execution of the order due to inaccurate information provided by the Service User during execution, or for any consequences of this.
3.8 The sale occurs when the user of the Service sends an order through the website of the online store and pays for the order.
3.9 As a rule, an order in the online store is valid for 5 days. Unpaid, within 5 days, the order may be canceled without warning. If the price of the goods changes during the period of placing an order and receiving payment for it, the online store may request the current price at the time of receipt of payment for the goods.
4.1. All prices in the online store are in euros.
4.2. The service provider has the right to change the prices displayed in the online store at any time. If the prices in the online store have changed after the Service User has placed an order and paid for it, the Service Provider undertakes to deliver the respective goods to the User at the prices in force at the time of the order or to cancel the order. .
5. DELIVERY TERMS AND TERMS OF DELIVERY
5.1 As a rule, the delivery time of the goods is 1-5 business days from the receipt of payment. A more detailed stock is indicated on each specific product sheet.
5.2 Part of the goods is stored in our warehouse, part in the warehouses of partners.
5.3 The user of the service has the right to choose the method of receiving the goods that suits him. All delivery methods will be specified at checkout.
5.3.1 The Goods are delivered to the Service User by transport companies. Ergohiir.ee's responsibility for possible delivery delays passes to the transport company from the moment the goods are handed over.
5.4 If the Service User has chosen a courier or a postal terminal as a delivery method, the goods will be delivered within 1-2 working days after dispatch. The customer will be notified of the shipment by email. All shipments are insured until delivery to the customer.
5.5 Upon delivery of the ordered goods, a representative of the transport company may request an identity document. The transfer of goods to third parties occurs only by agreement.
6.1 If the Service User wishes to withdraw from the Agreement after the order has been placed and before the Service Provider has fulfilled it, the Service User undertakes to notify the Service Provider in writing as soon as possible. Written notification must be sent by e-mail to info@ERGOHIIR.EE The e-mail must contain the number of the order you wish to cancel.
6.2 If the application for withdrawal is received by the Service Provider after the Service Provider has fulfilled the contract, the contract is revoked in accordance with the chapter "Right of return" of the User Agreement of the online store.
6.3 The Service Provider shall return the amount paid to the Service User immediately, but no later than within 14 days from the date of receipt of the notice of withdrawal from the Agreement.
6.4 The money will be transferred to the same current account from which it was received by the Service Provider.
7. RIGHT OF RETURN
7.1 Products purchased from the online store are eligible for a return within 14 days (only for individuals).
7.2 The returned product must be free from defects, complete, in original packaging and unused.
7.3 The right of return does not apply to audio and video recordings and computer programs with an open cover.
7.4 To return the goods, it is necessary to send a notice of refusal to the e-mail address info@ERGOHIIR.EE.
7.5 Upon withdrawal from the contract, the consumer is obliged to return the purchased goods immediately, but no later than within 14 days after notification of withdrawal from the contract.
7.6 Upon return, the money will be returned to the Service User immediately, but no later than within 14 days from the date of return of the goods.
7.7 The money will be transferred to the same current account from which it was received by the Service Provider.
7.8 The user of the service undertakes to bear the costs of returning the goods, unless the returned goods do not correspond to the order of the consumer.
7.9 The 14-day right of return does not apply to the following goods - products made to suit the personal needs of the Service User, as well as audio and video recordings and programs, the case of which has been opened by the Service User.
7.10 If after the return of the goods it turns out that the goods do not meet the conditions specified in clauses 7.1 - 7.4 of the User Agreement of the Online Store, the money will not be returned to the Service User in full (with a deduction of up to 30% of the price of the goods). In this case, the buyer can also keep the goods for himself. If the returned goods remain in the custody of the Service Provider, the costs associated with the storage or return of the goods to the Service User shall be borne by the Service User.
7.11 When returning, exchanging and guaranteeing goods, the transport costs are borne by the buyer, unless the returned goods do not correspond to the consumer's order.
8. PROCEDURE FOR SUBMISSION OF CLAIMS
8.1 The goods sold in the online store are subject to the 2-year claim period provided for in paragraph 2 of Article 218 of the Law.
8.2 Complaints are considered in accordance with Appendix no. 1 to the procedure for considering claims.
9. PERSONAL DATA AND THEIR USE
9.1 The Service User gives a clear and informed consent to the processing of his personal data by the Service Provider.
9.2 The personal data of the Service User entered by the User when placing an order, which became known to the Contractor, are entered in the customer register and used to provide services and goods for the sale of the Service to the User.
9.3 The source of personal data is the formation of customer relations when placing an order in the online store.
9.4 Personal data subject to registration include data on the order of the Service User - personal code, surname, first name (names), street, house, apartment number, locality or city, postal code, telephone number, address, year of birth, gender, delivery method, online store Acceptance of the user agreement, consent to send sales offers, comments are entered in random order to the e-mail address.
9.5 Personal data is processed by Digitooted OÜ.
9.6 The personal data of the Service User, necessary for the intermediation of goods to the Service User, shall be transferred to the company providing courier services.
9.7 The protection of personal data is ensured by all security measures provided for by law.
9.8 The Service Provider undertakes not to transfer the registered personal data to unauthorized persons.
9.9 The Service Provider reserves the right to transfer personal data concerning the Service User to persons who have a legal right to do so and who process the data in order to fulfill a duty established by law, as well as to persons who have a legal right to protect the life, health or freedom of the User services or another person.
9.10 The Service User has the right to check the personal data concerning him/her, as well as to change them or request the deletion of his/her personal data from the register.
9.11 The Service User agrees that the Service Provider sends an order confirmation to the e-mail address provided when submitting the order.
9.12 The Service User consents to the Service Provider sending offers of sale to the e-mail address indicated when placing the order, if he/she ticked the respective consent on the order submission page in the appropriate box.
10.1 The Service Provider is liable up to the selling price of the product. The Service Provider is not liable for damage caused by defective products, such as damage to property or information, loss of turnover or profit.
10.2 The user of the service undertakes to use the service of the online store only in accordance with the law and generally accepted practice.
10.3 The user of the service is responsible for the costs associated with the acquisition and maintenance of the software for data transmission systems of all devices for which the use of the service is required, as well as for other costs associated with the use of the online store service.
10.4 The Service User is fully responsible for damage caused to the Service Provider, other Service Users or third parties as a result of using the Online Store in violation of the terms of the User Agreement of the Online Store, as well as in violation of the law or good practice. .
11.1 Disputes between the Service User and the Service Provider arising from the User Agreement of the online store are resolved in accordance with the current legislation of the Republic of Estonia. If no agreement is reached, the dispute will be settled in the Harju County Court.
11.2 In case of disagreement, the Service User has the opportunity to contact
to the Consumer Complaints Committee.
12.1 The User of the Service is obliged to familiarize himself with the conditions set forth in the User Agreement.
13. FINAL PROVISIONS
Digitooted OÜ or ERGOHIIR.EE reserves the right to cancel the order.